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Indian BPO Industry Over-promised, Under-delivered?
The outsourcing industry has arguably been the most notable claim to fame, and ill-fame (Western backlashes) of a globalised India Inc. But Caught in the throes of severe talent crunch, the industry may find it tough to retain its leadership position in the coming years.
With more than 7 years of experience in the India BPO industry, Krish (name changed) can be considered an industry veteran, considering that Indian BPO story gathered momentum in the last decade only.....Read More

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